Customer Service Internship Opportunity at Dews and Petals Limited – Abuja

Dews and Petals Limited is seeking a motivated Customer Service Intern to join our team in Abuja. This role offers hands-on experience in customer engagement, service delivery, and operational support within a dynamic business environment.

Key Responsibilities

• Answering Calls: Handle incoming inquiries and address customer concerns professionally.

• Providing Information: Share accurate details about services, pricing, and company policies.

• Issue Resolution: Identify customer problems and deliver timely, effective solutions.

• Data Entry & Assistance: Maintain records of customer interactions and guide clients through processes.

• Follow-up: Conduct post-service follow-ups to ensure satisfaction.

• Service Improvement: Provide feedback to enhance customer service efficiency.

Requirements

• A Bachelor’s Degree (BA / BSc / HND) in a relevant field.

• Excellent spoken and written English communication skills.

• MUST be fluent in Yoruba Language.

• Strong problem-solving abilities with a proactive approach.

• Good interpersonal skills and a customer-first mindset.

• Ability to stay organized and meet deadlines.

• Multitasking skills with keen attention to detail.

• Proficiency in CRM software and related tools.