Customer Support Representative - Abuja (Onsite)

Mshel Homes Limited
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Job Type Full-time
Experience Mid
Location Abuja, Nigeria
Category Customer Support
Salary Range ₦100,000 – ₦200,000 Monthly compensation

Job Description

Job Summary

Act as the voice of our company, handling inbound calls, resolving issues, and ensuring a positive experience with every interaction.

Key Responsibilities

  • Manage high volume of inbound calls professionally

  • Listen to customer needs and provide accurate solutions

  • Develop deep understanding of products, services, and policies

  • Document customer interactions in CRM system

  • Handle difficult customers with patience and professionalism

  • Identify opportunities for process improvement

Qualifications

  • High School Diploma or equivalent; some college preferred

  • Previous experience in call centre or customer service role

  • Exceptional verbal and written communication skills

  • Strong problem-solving and critical thinking skills

  • Ability to remain calm under pressure

What We Offer

  • Competitive salary (₦100,000 – ₦200,000/month)

  • Performance incentives

  • Career growth

  • Dynamic work environment

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