Operations Support Officer – Lagos (Contract)

PalmPay Limited
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Apply before the deadline

Job Type Contract
Experience Entry
Location Ikeja, Lagos, Nigeria
Category Customer Support
Salary Range NGN100,000 Monthly compensation

Job Description

The Operations Support Officer plays a key role in the Buy Now Pay Later (BNPL) ecosystem, supporting dealers, sales agents, business developers, and sales managers throughout their BNPL journey.

This role ensures users understand the product, make timely payments, and enjoy a positive experience driving adoption, loyalty, and growth.

Key Responsibilities

  • Receive dealer data from BI and populate working sheets.

  • Engage dealers via phone, WhatsApp, or text.

  • Follow workflow processes and escalate urgent issues to managers.

  • Track milestones and update support records.

  • Ensure issues are resolved within SLA (3 working days).

  • Handle customer inquiries, complaints, and feedback professionally.

  • Conduct follow-ups to reduce overdue payments.

  • Ensure compliance with company policies, data protection, and financial regulations.

Qualifications & Requirements

  • Bachelor’s, HND, or OND in Business, Marketing, Finance, or related field.

  • Minimum 1–2 years’ experience in sales, customer service, or fintech (BNPL/POS experience is an advantage).

  • Strong communication, negotiation, and interpersonal skills.

  • Proficiency in Microsoft Office (Word, Excel) and CRM platforms.

  • Excellent problem-solving and customer-handling skills.

  • Self-motivated, result-oriented, and a good team player.

  • Familiarity with fintech products and Nigeria’s digital payment ecosystem is a plus.

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