Programs Intern – Ebonyi/Remote (RIO Foundation)

The Programs Officer will be responsible for planning, coordinating, implementing, and monitoring RIO Foundation’s programs and projects. This role ensures timely delivery of initiatives within scope and budget, aligned with organizational goals, donor requirements, and community needs.

Key Responsibilities

• Lead the design, planning, and implementation of programs and projects.

• Develop project work plans, budgets, timelines, and activity schedules.

• Coordinate field activities and liaise with beneficiaries, partners, and stakeholders.

• Monitor program performance using defined indicators and tools.

• Collect, analyze, and document program data and success stories.

• Prepare narrative and financial reports for management and donors.

• Ensure compliance with donor guidelines, organizational policies, and regulations.

• Identify risks and recommend mitigation strategies.

• Support proposal writing and concept note development.

• Organize trainings, workshops, and community outreach activities.

Qualifications & Experience

• Bachelor’s degree in Development Studies, Social Sciences, Project Management, Public Administration, or related field.

• 2–5 years’ experience in program or project coordination within an NGO or development organization.

• Strong project management and organizational skills.

• Experience with donor-funded projects is an advantage.

• Good written and verbal communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work independently and collaboratively.

Key Competencies

• Planning & Coordination

• Monitoring & Evaluation

• Stakeholder Engagement

• Problem-Solving

• Report Writing

• Attention to Detail

Method of Application

Interested and qualified candidates should forward their CV to: jobs@riofoundation.org using the position as subject of email.

PayOak is hiring a Digital Marketing & Email Marketing Intern to support its marketing efforts by creating, distributing, and optimizing campaigns across email, social media, and digital channels. This role is ideal for recent graduates or early-career professionals eager to gain hands-on experience in digital marketing within a fintech startup.

About the Role

You will work closely with the Growth team, learning how marketing campaigns drive user acquisition, engagement, and retention, while contributing to initiatives that expand brand awareness and business growth.

Key Responsibilities

Email Marketing

• Assist in creating, scheduling, and managing email campaigns.

• Draft newsletters, product updates, onboarding emails, and customer communications.

• Maintain and organize subscriber lists.

• Monitor performance metrics (open rates, click-through rates, engagement).

Digital Marketing & Campaign Execution

• Support planning and execution of digital marketing campaigns.

• Promote PayOak’s products across social media and digital platforms.

• Assist with customer engagement initiatives.

• Track, report, and analyze campaign performance.

Content & Communications

• Help create marketing content for email, social media, and awareness campaigns.

• Draft customer-focused messaging and promotional materials.

• Support educational content creation about PayOak’s services.

• Ensure consistent brand messaging across channels.

Research & Reporting

• Conduct research on industry trends, competitors, and opportunities.

• Track campaign performance and engagement metrics.

• Assist in preparing marketing reports and insights.

• Share recommendations with the team.

Eligibility Requirements

• Must be 30 years old or younger.

• Graduated from a tertiary institution in 2022 or later.

• Completed the NYSC programme.

• Available for the full 12-month internship.

Other Requirements

• Strong written communication skills.

• Interest in digital marketing, email marketing, fintech, or startups.

• Basic understanding of social media platforms and marketing principles.

• Strong attention to detail and organizational skills.

• Willingness to learn, take initiative, and adapt quickly.

• Comfortable using digital tools and online platforms.

• Positive attitude and ability to collaborate effectively.

What You’ll Gain

• Hands-on experience in a fast-growing fintech startup.

• Exposure to digital marketing, customer acquisition, and retention strategies.

• Practical experience in email campaign planning and execution.

• Mentorship and learning from experienced professionals.

• Development of marketing, communication, and analytical skills.

• Opportunity to contribute directly to PayOak’s growth.

Future Opportunities

This internship serves as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent roles upon completion, subject to performance and business needs.

PayOak is hiring a Customer Support & User Success Intern to help deliver exceptional experiences to users by handling inquiries, onboarding new customers, and contributing to user education initiatives. This role is ideal for recent graduates or early-career professionals interested in customer experience, fintech operations, and user success.

About the Role

You will work closely with the Customer Experience and Operations teams, gaining hands-on exposure to how support functions within a fast-growing fintech startup.

Key Responsibilities

Customer Support

• Respond to customer inquiries via approved communication channels.

• Help users understand PayOak’s products and processes.

• Escalate complex issues to the appropriate team members.

• Contribute to a professional, customer-focused support experience.

User Onboarding & Education

• Support new users during onboarding.

• Guide customers through account setup and platform usage.

• Assist in creating educational resources, guides, and FAQs.

• Encourage adoption of PayOak features and services.

Customer Experience Monitoring

• Collect feedback and identify recurring issues.

• Track user satisfaction and support trends.

• Monitor interactions and share insights with the team.

• Suggest improvements to enhance user experience.

Support Operations & Reporting

• Maintain support records and documentation.

• Track support tickets and resolution progress.

• Assist in preparing customer support reports.

• Contribute to process improvement initiatives.

Eligibility Requirements

• Must be 30 years old or younger.

• Graduated from a tertiary institution in 2022 or later.

• Completed the NYSC programme.

• Available for the full 12-month internship.

Other Requirements

• Strong written and verbal communication skills.

• Excellent listening, problem-solving, and interpersonal abilities.

• Patient, empathetic, and customer-focused mindset.

• Good organizational and time-management skills.

• Willingness to learn, take initiative, and adapt quickly.

• Comfortable using digital communication and productivity tools.

• Interest in fintech, customer experience, or startup operations.

• Ability to work effectively in a collaborative team environment.

What You’ll Gain

• Hands-on experience in a fast-growing fintech startup.

• Practical exposure to customer support and user success operations.

• Real-world experience handling customer interactions and feedback.

• Mentorship and learning opportunities from experienced professionals.

• Development of communication, problem-solving, and customer service skills.

• Opportunity to directly improve PayOak’s user experience.

Future Opportunities

This internship is designed as a pathway into a full-time career at PayOak. High-performing interns may be considered for permanent employment opportunities upon completion, subject to performance and business needs.

About the Role

As a Growth & Business Development Intern, you will help increase PayOak’s user base, strengthen customer relationships, and expand brand awareness. You’ll collaborate on outreach campaigns, community engagement, partnership research, and growth-focused projects.

Key Responsibilities

User Outreach & Engagement

• Identify individuals and businesses that can benefit from PayOak’s services.

• Support outreach to freelancers, creators, vendors, and small businesses.

• Assist with onboarding new users to the platform.

• Respond to basic user inquiries and direct them to support channels.

Community & Growth Support

• Engage with online communities and social media platforms.

• Promote PayOak within business, creator, and entrepreneurial networks.

• Share product updates, educational content, and growth campaigns.

Marketing & Content Support

• Assist with social media and customer communication initiatives.

• Draft outreach messages, onboarding materials, and marketing content.

• Support email campaigns and awareness programs.

Research & Reporting

• Conduct research on growth opportunities, partnerships, and market trends.

• Track outreach activities, onboarding progress, and campaign performance.

• Gather user feedback and share insights with the team.

• Contribute ideas to support business growth and customer acquisition.

Eligibility Requirements

• Must be 30 years old or younger.

• Graduated from a tertiary institution in 2022 or later.

• Completed the NYSC programme.

• Available for the full 12-month internship.

Other Requirements

• Strong written and verbal communication skills.

• Interest in fintech, startups, marketing, or business development.

• Good organizational and time-management abilities.

• Comfortable using social media and digital communication tools.

• Willingness to learn, take initiative, and adapt quickly.

• Positive attitude and ability to work effectively in a team.

Application Deadline

Not Specified

Why Join PayOak?

This internship is ideal for early-career professionals eager to gain practical experience in growth, business development, and fintech. You’ll be part of a dynamic startup environment, contributing to the expansion of a secure digital escrow platform while building valuable skills for your career.

The Programs Officer will be responsible for planning, coordinating, implementing, and monitoring RIO Foundation’s programs and projects. This role ensures timely delivery of initiatives within scope and budget, aligned with organizational goals, donor requirements, and community needs.

Key Responsibilities

• Lead the design, planning, and implementation of programs and projects.

• Develop project work plans, budgets, timelines, and activity schedules.

• Coordinate field activities and liaise with beneficiaries, partners, and stakeholders.

• Monitor program performance using defined indicators and tools.

• Collect, analyze, and document program data and success stories.

• Prepare narrative and financial reports for management and donors.

• Ensure compliance with donor guidelines, organizational policies, and regulations.

• Identify risks and recommend mitigation strategies.

• Support proposal writing and concept note development.

• Organize trainings, workshops, and community outreach activities.

Qualifications & Experience

• Bachelor’s degree in Development Studies, Social Sciences, Project Management, Public Administration, or related field.

• 2–5 years’ experience in program or project coordination within an NGO or development organization.

• Strong project management and organizational skills.

• Experience with donor-funded projects is an advantage.

• Good written and verbal communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work independently and collaboratively.

Key Competencies

• Planning & Coordination

• Monitoring & Evaluation

• Stakeholder Engagement

• Problem-Solving

• Report Writing

• Attention to Detail

Method of Application

Interested and qualified candidates should forward their CV to: jobs@riofoundation.org using the position as subject of email.

The Programs Officer will be responsible for planning, coordinating, implementing, and monitoring RIO Foundation’s programs and projects. This role ensures timely delivery of initiatives within scope and budget, aligned with organizational goals, donor requirements, and community needs.

Key Responsibilities

• Lead the design, planning, and implementation of programs and projects.

• Develop project work plans, budgets, timelines, and activity schedules.

• Coordinate field activities and liaise with beneficiaries, partners, and stakeholders.

• Monitor program performance using defined indicators and tools.

• Collect, analyze, and document program data and success stories.

• Prepare narrative and financial reports for management and donors.

• Ensure compliance with donor guidelines, organizational policies, and regulations.

• Identify risks and recommend mitigation strategies.

• Support proposal writing and concept note development.

• Organize trainings, workshops, and community outreach activities.

Qualifications & Experience

• Bachelor’s degree in Development Studies, Social Sciences, Project Management, Public Administration, or related field.

• 2–5 years’ experience in program or project coordination within an NGO or development organization.

• Strong project management and organizational skills.

• Experience with donor-funded projects is an advantage.

• Good written and verbal communication skills.

• Proficiency in Microsoft Office (Word, Excel, PowerPoint).

• Ability to work independently and collaboratively.

Key Competencies

• Planning & Coordination

• Monitoring & Evaluation

• Stakeholder Engagement

• Problem-Solving

• Report Writing

• Attention to Detail

Method of Application

Interested and qualified candidates should forward their CV to: jobs@riofoundation.org using the position as subject of email.